Foundations of ITIL and IT Governance

Introduction to ITIL

Introduction

The Introduction to ITIL module lays the groundwork for understanding ITIL (Information Technology Infrastructure Library) and how it supports IT Service Management (ITSM).

What is ITIL?

Key Objectives:

Why is ITIL important?

ITIL Framework Overview

The ITIL framework is structured into 5 lifecycle stages, each focusing on different aspects of service management.

1.1. Service Strategy

1.2. Service Design

1.3. Service Transition

1.4. Service Operation

1.5. Continual Service Improvement (CSI)

ITIL Terminology

Key Terms:

  1. Service: Delivering value to customers by enabling desired outcomes.
  2. Incident: Unplanned interruptions to services (e.g., server crash).
  3. Problem: The root cause of one or more incidents.
  4. Change: Addition, modification, or removal of any service component.
  5. Configuration Item (CI): Any service asset requiring management.

IT Governance

IT Governance ensures that IT strategies align with business objectives, focusing on maximizing the value delivered by IT investments while minimizing risks.

 

What is IT governance?

Core Principles:

 

Why is IT governance important?

 

Key IT Governance Frameworks

Several frameworks provide best practices and tools for implementing IT Governance:

1.1. COBIT (Control Objectives for Information and Related Technology)

1.2. ISO/IEC 38500

1.3. ITIL (Information Technology Infrastructure Library)

1.4. TOGAF (The Open Group Architecture Framework)

 

We will concentrating more on the ITIL in our BLOG.

 

IT Governance Components

2.1. Governance Structures

2.2. Policies and Procedures

2.3. Performance Metrics

2.4. Compliance Management

 

 

 

 

Risk Management in IT Governance

What is Risk in IT Context?

Risk is the potential for loss, damage, or disruption caused by IT-related events. These events could stem from external threats (e.g., cyberattacks) or internal issues (e.g., process failures).

Types of IT Risks:

Risk Assessment Process

Risk assessment helps identify, analyze, and prioritize risks to focus resources effectively.

1.1. Identify Risks

1.2. Analyze Risks

1.3. Prioritize Risks

Understanding Risk Tolerance

Risk tolerance defines the level of risk an organization is willing to accept to achieve its objectives.

2.1. Risk Appetite vs. Risk Tolerance

2.2. Factors Influencing Risk Tolerance

2.3. Establishing Risk Tolerance Levels

Based on the above factors, there are 4 possible ways that we can mitigate risk.

Proceed with Risk.

Dont proceed with Risk.

Proceed with Degree of Risk.

Increasae benefits so to neturalize Risk. ( This requirment Stake holder Approval )