Introduction to ITIL

Introduction

The Introduction to ITIL module lays the groundwork for understanding ITIL (Information Technology Infrastructure Library) and how it supports IT Service Management (ITSM).

What is ITIL?

Key Objectives:

Why is ITIL important?

ITIL Framework Overview

The ITIL framework is structured into 5 lifecycle stages, each focusing on different aspects of service management.

1.1. Service Strategy

1.2. Service Design

1.3. Service Transition

1.4. Service Operation

1.5. Continual Service Improvement (CSI)

ITIL Terminology

Key Terms:

  1. Service: Delivering value to customers by enabling desired outcomes.
  2. Incident: Unplanned interruptions to services (e.g., server crash).
  3. Problem: The root cause of one or more incidents.
  4. Change: Addition, modification, or removal of any service component.
  5. Configuration Item (CI): Any service asset requiring management.

Revision #1
Created 16 December 2024 10:23:43 by Admin
Updated 16 December 2024 10:32:16 by Admin